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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Brian Brown

March 6, 2023

5  out of  5 rating by Brian Brown
"Jen Van was really helpful when I called to set up health insurance. She listened to my needs and worked quickly to get me set up with a policy right away."

John Scully

February 16, 2023

5  out of  5 rating by John Scully
"Brad Sutter offers great honest guidance and Laurie Baldino goes well above and beyond providing excellent service."

Lauren Harber

February 8, 2023

5  out of  5 rating by Lauren Harber
"I have been a client of Brad Sutter for many years and the staff is amazing! Laurie is always such a pleasure to work with and is so sweet and knowledgeable! The office is so lucky to have her! Thank you Laurie for all your help! Cindy and Patty are amazing too!"

Grant Lemanski

January 27, 2023

5  out of  5 rating by Grant Lemanski
"If I could give more stars I would. This is a great State Farm Agency. A few months back, a driver fall asleep at wheel and hit my parked car leaving it undrivable. This happened on a weekend and Brad had no problem giving me a call to explain the upcoming process of how my claim was going to go (even though he was leaving for vacation the next day). From then on, Laurie handled the claim and did an excellent job. She consistently followed up, and made sure I was in the loop of what was going to happen next. I got my car back after a brief stint in the body shop, and State Farm made sure everything financially was handled. If you ever have a claim like me, having $4k in car damages for something that is not your fault, you will want to work with people you recognize opposed to a robot from a 1-800 number. Take it from me, when you are shopping around for insurance, look no further, Brad Sutter State Farm is worth every penny."

Colleen Carlson

January 24, 2023

4  out of  5 rating by Colleen Carlson
"Great service and every question I had was answered!"

Evie Stahl

January 21, 2023

5  out of  5 rating by Evie Stahl
"The staff is very nice , & helpful. Always willing to go the extra mile for you. Laurie has been helping me for years, & always puts in extra effort & time to make sure my issues are resolved quickly. She is very friendly, helpful, & knowledgeable ! 👍👍"

Don Olszewski

January 21, 2023

5  out of  5 rating by Don Olszewski
"Gary was extremely helpful in setting up our auto and homeowner's insurance."


January 20, 2023

5  out of  5 rating by Larry
"I have recently been searching for a more value-added insurance company for my personal needs. I contacted Brad Sutter-State Farm Insurance Agent in Schaumburg, and began discussions with Gary Freeman . As my personal Agent, Gary, has been very helpful and knowledgeable with all my insurance questions. Gary was easy to work with and went above and beyond your typical Agent to review and find the optimum policy and coverage to meet my needs. As a bonus Gary's efforts were able to put together a multi-policy package to save me some money while maintaining all my custom coverage needs. I highly recommend Gary for all your personal insurance needs."

Erik Hanssen

January 18, 2023

5  out of  5 rating by Erik Hanssen
"Brad and his staff are very knowledgeable, responsive, and friendly. He's been my agent for almost 25 years."

Eric Turnwald

January 16, 2023

5  out of  5 rating by Eric Turnwald
"Brand and his team are the absolute best in every way! They are such clear experts on all types of insurance and provide world class customer service. We utilize them for all our insurance needs!"

Julie Siepierski

January 13, 2023

5  out of  5 rating by Julie Siepierski
"wonderful experience. communication and rates are 5/5"

Anthony Collins

January 13, 2023

5  out of  5 rating by Anthony Collins
"Great service! By far the fastest and easiest insuring I've experienced. Jen did a fantastic job!"

Jorge Carrillo

December 28, 2022

1  out of  5 rating by Jorge Carrillo
"At first it was ok. It just got bad this years. I have never seen in insurance company so horrible run."

kelly kolk

December 15, 2022

5  out of  5 rating by kelly kolk
"I have dealt with Jennifer Van for many years. After Tim died, her former boss, she took on alot and made sure to make all of his customers feel like they are still well taken care of. Jen made Tim proud I am sure of it. Her work ethic and care for ALL customers is truly genuine. Brad is lucky to have her on his team!!! Thank you Jen and Merry Christmas!!!!"

Wendy Hall

October 29, 2022

5  out of  5 rating by Wendy Hall
"Outstanding customer service should be acknowledged! We had a tree fall on our house last year and Laurie has been helping me through the claims process since day one. She has demonstrated a CONSISTENT level of care and attention during what has proven to be a stressful and occasionally frustrating time. She has returned every call I've made and has independently followed up on each step, providing me with peace of mind and a feeling like I had someone looking out for my best interests. She is an exemplary example of customer service, who very clearly cares for the people she helps."

Martin Johnson

October 23, 2022

5  out of  5 rating by Martin Johnson
"This State Farm agency is great. We switched our auto and homeowners insurance and saved hundreds if dollars. I highly recommend Brad Sutter and staff. They made this process very easy. I highly recommend them."

Dan Vallaro

October 20, 2022

5  out of  5 rating by Dan Vallaro
"I had been a happy 🦎 customer for almost 10 years. No accidents, no tickets, no claims. Out of nowhere, I was hit with a large increase at the time of my last renwal. Then last month, I received word of another 25% increase at my next renewal because "everyone is getting hit with the increase". So I decided to shop around and came across Jennifer at Brad Sutter's office and I am glad I did! Not only did she help me decide on coverages, it actually felt like she cared about me and didn't pressure me at all. I am now a happy State Farm customer for my vehicle and homeowners policies. I'm looking forward to years of great service and friendly LOCAL representation! Thanks Jennifer, Brad, and everyone else!"

Sandy Nigri

October 14, 2022

5  out of  5 rating by Sandy Nigri
"Gary, with Brad Sutter State Farm insurance was so very helpful. I would recommend him to anyone with insurance needs."

Keziah O

September 23, 2022

5  out of  5 rating by Keziah O
"Jennifer Van is extremely knowledgeable about the needs of a young adult. She has been my parents agent for years. And, now she’s mine! I’m Blessed to have her!"

Vincent O'Neal

September 23, 2022

5  out of  5 rating by Vincent O'Neal
"Jennifer Van is phenomenal! I am a second generation customer. She’s taken great care of my parents. And, even, better care of me."

Yi Pan

September 1, 2022

5  out of  5 rating by Yi Pan
"Gary is very patient, knowledgeable and helpful. I will definite recommend him to my friends."

Era Poshi-Horton

August 27, 2022

5  out of  5 rating by Era Poshi-Horton
"Gary helped my family out tremendously! Thank you, sir! Gary spent a lot of time with me trying to help me find the best coverage for my family. He was patient, courteous, professional, funny, kind, understanding, honest, gave me great advice on my multi-car policy, and saved us a ton of money. And it doesn't hurt that has the best phone voice ever! Would recommend anyone to reach out to Gary."


July 23, 2022

5  out of  5 rating by NICOLE HOME
"I have been a long-standing client with State Farm. Jennifer Van had been my contact for years. It always feels like she understands what we need. As our needs change she is always proactive and knowledgeable to get us what we need. I would highly recommend this office."

Carrington Merriweather

July 18, 2022

5  out of  5 rating by Carrington Merriweather
"i called to get a quote on life insurance and one of their representatives i believe his name was Gary he was very respectful and helped me get a clear understanding how the life insurance policy works for state farm ."

Lauren Bunks

July 13, 2022

5  out of  5 rating by Lauren Bunks
"Jen Van is the best! She is professional & always very helpful keeping my multiple policies in order."